Penny PM talks about the importance of a strong Quality Management Plan.

Penny PM conducted a course for new AspireHR Project Managers this month focusing on the importance of defining a Quality Management Plan for every project. Penny PM emphasized to the class attendees that as new Project Managers, it is important to have a Quality Management Plan that not only defines Governance, Risks and Issues, but also provides a process to monitor a project throughout the project’s life cycle.  After all, we want to make sure our customers are happy as well with the progress of the project!

At AspireHR, we are a certified Active Quality Management Partner with SAP because we have Quality Management processes built into our project methodologies. Penny PM states, “One of the very first things you will complete during a project’s prep phase will be to define the Quality Management Plan.”

Penny PM states, “A strong Quality Management Plan will contain clear objectives on how we will track and report status to our Stakeholders, Steering Committees, and project team members. This process is important for us to stay on track within the scope of the project and, of course, within budget; things that are very important to our customers.”

The Quality Management Plan includes the following:

  • Quality Reviews are conducted by the PMO and the Team Leads to ensure that all relevant workstream deliverables have been completed to meet each major project milestone.
  • Deliverable Reviews are conducted by the PMO against deliverables produced by the project sub-teams (BPM, testing, data, etc.) to ensure that they meet basic quality standards and can qualify as complete with respect to the Quality Review process.
  • Project Quality Assurance Reviews are conducted periodically by the Quality Assurance Manager from AspireHR.  These reviews cover all aspects of the project including, but not limited to: project’s PMO, testing, conversions, infrastructure, interfaces and cutover.  The intent of these reviews is to highlight current issues, potential areas of risk, and report back to the PMO and Steering Committee members.

Governance, Risk Management, Issue Management, and Quality Reviews are critical to any project.  Governance describes the proper flow of information regarding the project to all stakeholders.  It ensures that the appropriate review of issues encountered within each project and required approvals and direction for the project are defined and met at each stage.

Issue Management first starts with risk management. Each risk identified by the project team should have a mitigation plan and be reviewed regularly. High probability or high impact risks will be escalated to the operating and/or steering committee for assistance. Risks that become issues or issues not previously identified as a risk will be managed in the Issues List, per the Issue Management Procedure created during Blueprint. Issues are logged, assigned to an individual responsible for resolving the issue, and given a date for resolution.  The Issue List will be reviewed regularly to ensure timely closure of issues.

The Quality Assurance Plan defines who is responsible for regularly scheduled internal Project Quality Reviews to assess the project’s progress, feedback from the client, and consulting team members regarding leadership, risk and issue mitigation, change management progress, and deliverable quality and status.

Penny PM says, “As we know, the most important things to our customers are to be on time, within scope and within budget; a Quality Management Plan provides the processes to ensure we have a successful project and a happy client.”

Penny PM states, “A Quality Plan is like the 4 Cs of picking a diamond.  You should have a clear path, concrete business processes, concept of size and project scope and, of course, defined path for communication and escalation.  With these things in place, your diamond or customer will sparkle on Go-Live day.”

About Jeanne Mitchell

Associate Partner, AspireHR, A leader with 17 years of Human Capital Management business experience spanning practice management, project management and SAP implementations. Areas of expertise include global HR strategy and delivery, business process design, requirements definition, project management, change management and Shared Services design.
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